亚马逊刷单已死

1. 注意发邮件的时间，尽量选择老外白天时间，可以在邮箱里设置定时发送；

2.注意发邮件的内容，模板要慎重，要是实在是英语不好，可以选择翻墙在Google上搜索模板，一般都会有； 

3.注意发邮件的频率，一般在订单时间的7-10天再开始发邮件，这样买家在已经收到货了前提下，才更有兴趣去看你的邮件； 

4.注意发邮件的内容，邮件内容以询问买家体验为主，催评不要太露骨，这样可以保证不被亚马逊抓到辫子的同时，减少买家拒收邮件的风险。

1. 手动发当天发10天前的订单，软件的话可以设置下单后，发货后，到货后的多少天；

2. 30天内同一个买家只发送一封邮件；

3. Subject只选 Additional Information Required；

4. 每封邮件称呼请换上客户first name， 如果软件发的话标题也请加入客户名字；

5. 请加入对应ASIN的写review链接；

6. 听说当地时间早上10点左右发回复率最高；

7. 不邀评的留评率<1%, 邀评后留评率>3%,(其实 回复问题+留feedback+留review的比率可以达到5%-10%，也看产品）

8.用心写好你的模板，可以用英文去搜一下外国人写的模板，地道就不用说了，最重要的是措辞。

1. 货物寄出后的邮件模板：

可以通过SellingExpress群发邮件设置货物寄出后多少天自动发送邮件，这样比较省心.
Subject : Information: Your XXX Order Shipped

模板一
Hello Amazon Valued Customer/ Hi (first-name), 比较倾向用后者，会有亲切感

Great news! Your XXXX has been shipped. It left our warehouse earlier today on its way to you! You can expect it on your doorstep within the next (货物寄达天数) days (most likely sooner).

You made a great customer choice shopping with us. At XXXX, we truly care about your customer experience and, just importantly, your product experience. We are 100% dedicated to your complete satisfaction. Feedback and Product Reviews help us provide you and and other Amazon customers with a better product and service.

Leave your 5-start Product Review: feedback的链接地址（链接可以在SellingExpress的邮件模版中直接添加标签）

We appreciate and value your business. If you have any questions or concerns please let us know. If you do not receive your item within (需送货天数) days, then please contact with us.

Best Regards,

Brand name

模板二
Hello Amazon Valued Customer/ Hi (first-name),

Thank you again for your order of XXXXX. See the details on your order here: {{订单链接 }}The available tracking information shows that your item is out for delivery today. Should you have any questions, or if you have experienced any problems with your order, please contact with us right away and we’ll do what we can to make it right. We are here to make sure you receive the best customer service and are 100% happy with your purchase.

模板三
Thank you for purchasing our XXXXX. Amazon has packed and shipped your order.

While you’re waiting, we would like to give you access to the FREE user manual, so you

can have them ready when your XXXXXX arrive. You'll find the user’s manual attached to this email as a PDF. You can download and print these to follow along while using your new XXX.

Once your xxxx arrive, let us know if you have any problems with the order or if

you have any questions. We are here to make sure you receive the best customer service and are

100% Happy with your purchase.

Thank you again!

可以在SellingExpress群发邮件模版中添加变量标签，变量内容会根据订单信息自动替换

2.客户送到货物后的邮件模版

Subject: How's Your New XXXX?

模板一

My name is xxx from XXXX. We noticed that your order was delivered recently. I just wanted to make sure that you're happy with your new XXX. If you have any issues, please reply to this message so I can make it right.

We Need Your HELP!

We're a small business and without your feedback and reviews, we can’t exist.

Your Feedback is so important to us!

If you think we've done a good job, I would really appreciate it if you would leave us your feedback by clicking the link below.

(feedback-link)[留评链接可以在SellingExpress的群发邮件模版中添加标签即可]

If you're not satisfied, before leaving negative feedback. Let us make it right. Email us and we

will do whatever it takes to make you happy.

I want to personally Thank You for being one of our customers. We LOVE our customers and

will always be here if you need us.

P.S.

We've attached your Bonus Gift, just in case you missed it from the first email. It's a

professionally written GUIDE for XXXX. You can print the GUIDE out if you

wish.

I hope you enjoy it!

模板二：

I hope you’re doing well. According to the tracking information online, we noticed that you have received the XXXX we sent on 日期. We hope that you are happy with your purchase and if you are, please spare some time to leave positive feedback for us.

Your comments and feedback help us improve our products and services for other customers. Please do not leave any negative feedback. If you have any problems or concerns about your recent purchase, please get in touch with our customer service as soon as possible and we will do everything we can to help.
在SellingExpress群发邮件系统设置收到包裹七天左右，可以再发一封邮件与客户进行一次跟进。

备注：但是如果客户还是没有理会的话建议也不要继续骚扰太多次了，反而还会引起他们的不满。对于已经给予好评的客户，可以发一封邮件再表达一下感谢。

Subject: THANK YOU!

This will be the last email from us about your recent purchase. I just wanted to make sure you're enjoying your XXXXX. We really appreciate your business and wanted to say again, Thank You!

Remember, you can check our user manual from our attachment we sent in last emails. We will be adding more videos and resources in the future and you'll receive FREE updates as one of our customers.

Could you do us one small favor?

Amazon thrives on customer feedback and reviews. We would appreciate it if you could leave us one.

If you already left us one, THANK YOU!

If you haven't yet, click the link below to leave yours:

If you have any questions or need help with your XXXX, let us know. We are here to help and want to make sure you're a HAPPY Customer :-)

Take Care!

客户维护邮件基础

订单确认模板文本文档

1. 查看到买家付款完成的订单后，给买家发送订单确认邮件并且告知预计发货时间

Hi, xxx,

Thank you for your payment for ordersxxxxxxx and xxxxxxx. We will be dispatching these items within the next 1 day.

If you have any questions or problems,contact usdirectly for help.

发货后告知买家当前状况文本文档

2. 填写了发货通知后告知买家当前状况，调整买家期望值

Hello, xxx,

We are happy to tell you we have dispatched your order! You cantrack its progress with the following tracking number:

xxxxxx

You can also track the delivery of your order yourself here: www. 

It usually takes about     days for your order arrive, but as this isthe shopping season, the logistics companies are very busy and some orders maytake slightly longer to arrive.

If you have any questions or problems, contact us directly for help.

超过5天还未更新物流信息，让买家再等待 文本文档

3. 超过5天还未更新物流信息，让买家再等待

Dear xxx,

As we all know, it’s the busiest part of the shopping season and thelogistics companies are running at maximum capacity.

Your delivery information has not been updated yet, but don’t worry- we will let you know as soon as an update is available.

Thank you for your patience!

货物退回，换物流方式重新给买家发货 文本文档

4,货物退回，换物流方式重新给买家发货，并延长收货时间

Hello, xxx,

Due to the overwhelming demand for logistics this shopping season,the original dispatch has failed.

Don’t worry! We have already dispatched your order with a differentlogistics company. You can track the new delivery of your order here: www.xxxxx.com.

We have also extended the time period for you to confirm delivery.

If you have any questions or problems, contact us directly for help.

货物已经处于签收状态，提醒买家进行确认收货并且给出5星好评文本文档

5,货物已经处于签收状态，提醒买家进行确认收货并且给出5星好评

Hello, xxx,

The tracking information shows that you have received your order! Pleasemake sure your items have arrived in good condition and then confirm satisfactory delivery.

If you are satisfied with your purchase and our service, we will greatlyappreciate it if you give us a five-star feedback and leave positive commentson your experience with us!

If you have any questions or problems,please contactus directly for assistance, rather than submitting a refundrequest. We aim to solve all problems as quickly as possible! 

Thanks!

货物在海关 

6. 货物在海关

Hello, xxx,

We have checked the tracking information and found your package has nowarrived at your country’s customs agency.

Please let us know as soon as your order arrives at your deliveryaddress.

If your package experiences any delays at customs, please contactthem to resolve any problems.

Thanks!

距离确认收货超时还有1周，依然未妥投，告知买家物流的大致情况，并且告知买家会给他延长收货时间，请买家不要提交纠纷文本文档

7. 货物在海关

Hello, xxx,

We have checked the tracking information and found your package has nowarrived at your country’s customs agency.

Please let us know as soon as your order arrives at your deliveryaddress.

If your package experiences any delays at customs, please contactthem to resolve any problems.Thanks!

 Best Regards！   

                                                                                                                                   Yours Sincerely    

The EPB Team

8,留评价文本文档

Greetings

Thank you for ordering your iphone cables with us. We hope you are satisfied with the purchase and our total service.  Please kindly take a minute to leave us a positive feedback with an overall Detailed Selling Rating (DSR) of 5.  Your comments is very important in our business success. If you have any questions or comments, feel free to contact us directly.

Once again, thank you and hope you enjoy shopping with us!

 Best Regards！   

                                                                                                                                   Yours Sincerely    

The EPB Team

长时间在途，确认是否收到货物，文本文档

9. 长时间在途，确认是否收到货物，减少买家未收到的担忧

Hello, xxx,

If you haven’t received your order yet, please don’t worry. We just checkedthe tracking information and it’s on its way!

Don’t worry about your money or your purchase either – if you do notreceive your package, we will resend your order, or you can apply for a fullrefund.

If you have any questions or problems,contact usdirectly for help.

 Best Regards！   

                                                                                                                                   Yours Sincerely    

The EPB Team

10,测评师模板

Hi  AA,

Greetings from EPB Team, a seller at Amazon.com. Have a great day !

We got your email address in the top 1000 reviewers list on Amazon and glad to know you are very professional with electronic products. 

We would be highly appreciated if you could help to make a review for one of our products. The listing at :     http://www.amazon.com/dp/B010G20S3K

Thank you from bottom of my heart !!

Regrads,

EVERPLUS Power Bank, Inc.

11,回复测评给达人折扣码

Hi,AA

Greetings from EPB Team.Have a great day !

Thank you for your email.We sincerely appriciate of that you would love to review for our products. We are much obliged to you for your patience and support.We would like to start our business at Amazon.com. Through the investigation, we found products with more Consumer Feedback and Video have been sold very well.Therefor,Could you make a product video please?We will be very happy If you do this!Thank you from bottom of my heart!Best wish to you!Regards to your family!

Coupon Code: 5EGU-26HF6C-499WN4

The listing is     http://www.amazon.com/dp/B010G20SXX

Cheers,

The EPB Team

Cn-7.注意操作

Ps:以上模板仅供参考，使用时只需要将对应的信息在SellingExpress用标签替换即可。

如今亚马逊已经是知识产权，外观专利和产品为王的时代了。这比刷个你死我活的时代好太多，起码市场生态是干净健康的。

推广新品的卖家应该把握好扶持期的流量大力推广(如果有品牌注册的话可以用早期评论人计划，如果还是对刷单蠢蠢欲试，这里提供一个靠谱刷单资源。

真实交易，安全性有保障

专业控制留评价率，降低账户风险