亚马逊如何联系客户改差评

                                                                如何联系客户改差评

  收到差评，理应联系客户解决客户的问题，争取得到客户的谅解，从而协助修改差评但，如果联系得多了，尤其是对一个差评的客户反复联系，祈求、哀求、贿赂、威胁等等如果被亚马逊系统识别到，同样会被判违规，会导致帐号受限，所以，联系改差评，同样要保持适当”“适度”。

  具体来说就是，联系的次数要有限度，联系的语言要合适，如果客户已经明确表示不愿意帮忙修改了，要及时止步，不要再“执着”了。

  联系次数要有限度，比如，你联系了两次，客户都没有回应你，就不用再联系第三次了。有些卖家执着的每天联系，结果，客户烦了，一投诉，帐号死了。

  联系的语言要合适，不过激，不过度，如果客户明确拒绝，就不要再“执着”了。虽然执着是个好品质，但也要分场景，比如，一个男生追一个女生，对方拒绝了，他的父亲知道了，问孩子，你接下来要怎么做?孩子说，我会继续迫。父亲说，不，你要尊重人家的选择对于客户也是如此
                                                   那联系客户改差评时，邮件该怎么写呢?
   我的建议是，写邮件时要体现出真诚，和低姿态，要显示从客户角度考虑，同时，要量保持读邮件的人眼前有独立的画面感，就好像两个人面对面的聊天，而且是直视对方的朋睛那种感觉。
   我的产品退货率高，差评也是来的很频繁，真的是非常窒息，但是处理多了自己也有经验了，分享给大家希望对大家有所帮助~
  一般我是先联系买家先看她什么问题，先解决了，然后例如更换或者退款。如果没有回复你，你可以强调退款，他不需要自己退回亚马逊你可以帮他处理之类的。回复你之后你解决了更换或者退款，大家可以参考用下面的话术，话术随机应变，没有唯一的模式

Dear xxx

Hello Sorry for not replying in time. Since I'm not at the company on weekends.

You do not need to return the product. Thank you for your support and patience. 

If you are satisfied with my service.  You gave "*" in product questions before, could you help me with X "* ? can't mention it here. If you understand what I mean. Could you help me? I'm very grateful.

Your help will be very well recognized for my work.

Looking forward to your reply!

Best wishe
邮件一:知道是哪个客户留了差评的情况下可以这样写

Dear Raul.
I'm Jack from xxx Team, I see you ordered a kitchen timer from us, and I really appreciate it.
As per your re-view, I understand that you are not satisfied with it, I'm really really sorry for that
As a reliable seller, we always pursue to provide good products with excellent service to our customers when I see your re-view. I feel very sad.
Here I contact you want to do something to make up for you.
Keep the “ customer first principle in mind, we do hope to give you a full re-fund for thi:order, so that can cause no trouble or unhappiness to you, also hope you can help us updatyour feelings &comments after you receive the re-fund, is that Ok?
As a new seller, we respect every customer with thanks, we cherish every re-view, and dohope you can re-consider and help us to update the re-view at your convenience.
Look forward to your reply.
With best regards,
XXX from xxx Team
邮件二: 不知道是不是这个客户，因为留评人的名字是两个字，但查到的订单只有一个字所以，这封邮件是为了试探性的确认。
Dear Crystal,
I'm Cherry from XXX Tam ,I see you ordered a(产品名称) from us on 1sth June, I'm reallappreciate it and I'm very happy for your order.
In the product re-view list I see a review named by Crystal, I'm not sure if it's you. But from the re-view,I knew that the customer is unhappy with the item, I feel very very sorry.
Because as a new seller, we do hope our products and service can make our customers happySo here I contact you to confirm if the re-view if left by you, If it's you, we do hope can dcsomething to make up for you.
Sorry for any inconvenience to you, hope you can give a reply if it's you or not, do hope yolcan keep happy feeling every day, every minute.
With best regards.
Cherry from XXX Team
(在邮件中，把 Review, Feedback, Comment, Update, Change, Remove, Refund 等等这些空易静院情统识别到的敏感词拆开写)