今天给大家分享一下每个亚马逊卖家都必须收藏的邮箱大全。
平时经常有卖家朋友问我要亚马逊的相关邮箱,因此我总结了一份平时工作中最常用到的亚马逊官方团队的邮箱,需要的朋友记得【收藏】以备不时之需。
1、卖家绩效团队邮箱
US:
seller-performance@amazon.com
CA:
seller-performance@amazon.ca
JP:
seller-performance-policy@amazon.co.jp
UK:
seller-performance@amazon.co.uk
FR:
performance-vendeur@amazon.fr
DE:
verkaeufer-performance@amazon.de
ES:
performance-vendedor@amazon.es
IT:
performance-venditore@amazon.it
2、产品质量(PQ)问题申诉
US:
seller-performance-policy@amazon.com
UK:
seller-performance-policy@amazon.co.uk
JP:
pq-offer-review@amazon.co.jp
FR:
politique-performance-vendeur@amazon.fr
DE:
verkaeufer-performance-richtlinie@amazon.de
IT:
performance-venditore-politiche-di-condotta@amazon.it
ES:
politicas-performance-vendedor@amazon.es
IN:
seller-performance-policy@amazon.in
MX:
politicas-performance-vendedor@amazon.com.mx
3、被关店后追款申诉邮箱
US:
merchant-reserve-inquiry@amazon.com
CA:
payments-investigate@amazon.ca
JP:
payments-investigate@amazon.co.jp
UK:
payments-investigate@amazon.co.uk
FR:
investigation-amzpayments@amazon.fr
DE:
payments-nachforschungen@amazon.de
IT:
payments-investigate@amazon.it
ES:
investigacion-pagos@amazon.es
IN:
payments-investigate@amazon.in
MX:
payments-funds@amazon.com.mx
4、知识产权侵权相关
US:
notice@amazon.com
JP:
notice@amazon.co.jp
UK:
notice@amazon.co.uk
FR:
notification@amazon.fr
DE:
benachrichtigung@amazon.de
IT:
notifica@amazon.it
ES:
aviso@amazon.es
IN:
notice@amazon.in
MX:
notice@amazon.com.mx
5、亚马逊账号冻结后的余额处理
payments-funds@amazon.com
6、知识产权侵权解决后撤诉
US:
notice@amazon.com
UK:
notice@amazon.co.uk
FR:
notification@amazon.fr
DE:
benachrichtigung@amazon.de
IT:
notifica@amazon.it
ES:
aviso@amazon.es
IN:
notice@amazon.in
MX:
notice@amazon.com.mx
7、帐号不能登录移除FBA库存
联系亚马逊付款的邮箱:payments-investigate@amazon.com
询问你的产品清单,说明自己需要移除库存,他会给你一个产品清单和移除库存的费用,如果你的账号余额不足的话会给你一个亚马逊的收款账号,你按要求把钱转过去,然后再回邮件告诉他,把地址给他即可。
8、亚马逊投诉跟卖的入口
1. 从亚马逊后台联系Seller Support开case投诉,选择Report a violation。
https://sellercentral.amazon.com/hz/contact-us
2. 以权利人身份投诉侵权:
https://www.amazon.com/gp/help/reports/infringement
3. 以买家身份testbuy投诉:
http://www.amazon.com/gp/help/reports/contact-us
以上方法通常需要你有自己注册品牌,设计专利。
9、常用网站链接
后台帮助主页:
https://sellercentral.amazon.com/gp/help/home.html?itemID=2&ref=ag_2_cont_sghelp&srcpg=sghelp
品牌投诉:
https://www.amazon.com/gp/help/reports/infringement
亚马逊各类排行榜:
http://www.amazon.com/Best-Sellers/zgbs
测买投诉入口:
http://www.amazon.com/gp/help/reports/infringement
亚马逊卖家后台:
https://sellercentral.amazon.com (其它站点只需把com换成对应的后缀则可,如英国http://co.uk,日本http://co.jp)
亚马逊卖家论坛:
https://sellercentral.amazon.com/forums
亚马逊全球开店官网:
https://gs.amazon.cn
Amazon Business申请:
https://gs.amazon.cn/amazon-business.htm
亚马逊全球开店官方数据工具:
https://haimai.amazon.cn
最后给各位大侠们奉上亚马逊总裁Jeff Bezos的邮箱:jeff@amazon.com
Jeff的邮箱由一支专业的内部权限更高的团队在打理,大家如果有常规解决不了的问题也可以发信给他。亲测有用:)
该篇文章为卖家之家特约作者“跨境风暴”投稿文章,转载本文不得修改标题及原文,并保留来源以及原文链接,否则我们将保留追索权利。
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